RETURN & REFUND POLICY

Last Updated: 30/05/2025

This Return and Refund Policy (hereinafter referred to as the “Policy”) sets the conditions under which a product can be returned, refunded, or exchanged.

1. CONDITIONS FOR RETURN ELIGIBILITY

1.1 Return Period:

● The Buyer has the right to return the product within 14 calendar days from the date of delivery without providing a reason.
● In the case of a defective or damaged product, the Buyer must notify the Seller within 48 hours of receiving the package.
● Pre-orders can be cancelled within 7 days of purchase for a full refund. After that, the payment becomes non-refundable due to production allocation.

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1.2 Product Condition:

● The product must be unused, undamaged, and in its original packaging with all accessories included.
● The product must not show any signs of use, such as scratches, discoloration, or other visible damage.
1.3 Proof of Purchase:

● The Buyer must provide proof of purchase (invoice or order confirmation).
1.4 Exclusions from Returns:

● Customized products tailored to the customer’s specifications are not eligible for return.
● Damage caused by improper use, negligence, or failure to follow usage instructions disqualifies the product from return.
● Products with removed safety seals or damaged packaging are not eligible for refund

2. REFUND PROCESS

2.1 Return Notification:

● The Buyer must contact customer support via email at support@nocca-ehms.com or through the contact form on the website.
● The notification must include: order number, reason for return, photos of the product (if damaged), and the preferred resolution method (refund or exchange).
2.2 Return Approval:

● The Seller will review the request and provide the Buyer with instructions for returning the product.
● The product must be sent to the address provided in the instructions.
2.3 Refund Timeframe:

● Upon receiving and inspecting the product, the refund will be processed within 14 business days.
● The Buyer will be notified by email once the refund is approved.
2.4 Refund Method:

● Refunds will be made using the same payment method as the original transaction

3. PRODUCT EXCHANGE

3.1 Exchange Conditions: Exchanges are only possible if the Buyer received a damaged, defective, or incorrect product. Exchanges are subject to stock availability. The Buyer must return the product in its original condition and packaging.
3.2 Exchange Procedure: The Buyer must contact customer support and provide a reason for the exchange request. After receiving and inspecting the product, a replacement product will be sent free of charge.

4. SHIPPING COSTS FOR RETURNS

4.1 Returns for Defective or Damaged Products: Return shipping costs for defective or damaged products will be covered by the Seller.
4.2 Returns Without Reason (within 14 days): For voluntary returns within 14 days, return shipping costs are the responsibility of the Buyer.
4.3 Shipping for Exchanges: In the case of a valid exchange (defective or damaged product), the shipping costs for the replacement product will be covered by the Seller.

5. WARRANTY TERMS

The Product is covered by a 12-month limited warranty, commencing from the date of purchase. For pre-orders, the warranty will commence upon shipment, currently estimated for October 2025.
This warranty covers manufacturing defects only.
It does not cover damages caused by misuse, accidents, or unauthorized modifications.
Claims must include proof of purchase and photographic documentation.

6. LIMITATIONS OF LIABILITY FOR RETURNS AND REFUNDS

6.1 Damage During Return Shipping:

● The Seller is not responsible for damage that occurs during return shipping from the Buyer to the Seller.
● The Buyer is responsible for proper packaging of the product.
6.2 Loss of Return Shipment:

● The Seller is not responsible for lost return shipments during transit.
● It is recommended to use a tracked or insured shipping method.

7. CONTACT FOR RETURNS AND REFUNDS

If you have any questions or need assistance, please contact us at:

support@nocca-ehms.com

8. FINAL PROVISIONS

8.1 These rules are governed by the laws of the Slovak Republic.
8.2 Any disputes will be resolved through out-of-court settlement. If an agreement cannot be reached, the dispute will be submitted to the competent court.
8.3 The Seller reserves the right to modify this Policy at any time.

Thank you for your understanding and cooperation!

Your satisfaction with our product and services is our top priority.